Key Terms


  • Onboarding

    Onboarding is the process of transferring product data from a partner’s system to the main PIM. The product details are put together in a file and then uploaded into the retailer’s PIM system. The PIM will fetch the details of the file and validate it with the MDM.

  • Offboarding

    The offboarding process allows the user to export product data from Contentserv. The data can be downloaded as a file that can be pushed out to channels such as ecommerce.

  • User

    The user is someone who logs into the Contentserv system.

  • Role

    A role defines the permissions of a user in the system. An organization can have several roles such as an Administrator or a General User. The roles vary between organizations but can be created to match the roles in your company.

  • Workflow

    A workflow is a business process that is modeled digitally within Contentserv. An example of a workflow being used in Contentserv is a workflow to manage the product lifecycle.

  • Mapping

    Mapping connects different elements (attributes, tags, classes, and taxonomies) defined in an onboarding file to their respective elements (attributes, tags, classes, and taxonomies) defined in the system.

  • Endpoint

    The endpoint is a data gateway into the Contentserv. Custom endpoints can be configured for data import and data export.

  • Inbound Endpoint

    The inbound endpoint is the gateway through which a file is imported into the system.

  • Outbound Endpoint

    The outbound endpoint is the gateway through which a file is exported from the system.

  • Nature and Non-Nature Classes

    Nature Class: A class that defines the base type of a product. This product type is specific to how the product should behave in the Contentserv software. Nature Classes could include Single Article, Product, Bundle, or other custom-made product types.

    Attribution Class: (also called Non-Nature Class) A class that adds specific attributes to the product it is assigned to. For example, a Mobile Phone class may add attributes for Screen Size, Memory Size, Operating System, etc.


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